Conistency – the key to customer success

Hear the words 'customer satisfaction' and what springs to mind? Friendly staff? Fast delivery? Quality products? Perhaps all of these things. However the foundation stone of sustaining customer satisfaction - and the thing that  builds customer loyalty more than anything else - is consistency. Think about it; why do us consumes love global fast food [...]

July 2nd, 2018|

Quality of service

If you are looking to improve customer loyalty at your firm, then providing great customer service is a given. Yet, going the extra mile once in a while is not necessarily the best way of impressing your customers. The key to delivering a quality customer service experience is through consistency and getting it right means setting [...]

June 28th, 2018|